Privacy Policy

Who we are

This website, relaiconsulting.com, is run by Relai (“Relai”, “we”, “us”), an AI consulting practice in New York and Long Island. If you have a question about this policy or about information we hold, email hello@relaiconsulting.com.

What we collect

When you use the contact form

Your name, work email, firm name, firm type and team size, what you tell us about where your team is losing time, and, if you add them, your preferred timing and phone number. The form also notes which button opened it and, if you came from the quick quiz, the quiz’s result and your answers to it.

When you email us

Whatever you include in the email, along with your email address.

When you use the ask box

Your question is matched, in the server’s memory, against passages written on this site, and the closest one is sent back. Our code does not log or store the question.

When you take the quick quiz

The quiz runs entirely in your browser. Your answers go nowhere unless you choose to send the contact form from the result screen, in which case they are included with it.

Technical data

• Your IP address, to limit abuse. The contact form and the ask box each count requests per IP address so they can’t be flooded. The count only looks back ten minutes, lives in the memory of the server handling the request, is never written to disk, and disappears when that server shuts down.
• Hosting logs. Like any website, requests pass through our hosting provider, Vercel, which keeps standard request logs (such as IP address, time, the page requested and browser type) for a limited period under its own policies. If the contact form fails to send, our server records the reason in those logs, without the contents of your message.

Why we use it

• To reply to your inquiry and, if you want one, set up a call.
• To run the site, keep it secure and protect it from abuse.
• To keep ordinary business records of our correspondence.

We don’t use it for advertising or profiling.

Who processes it

We use a small number of service providers, each of which handles data under its own terms and privacy policy:

• Vercel hosts the site and runs its server code, including the contact form and the ask box (Vercel privacy policy).
• Resend delivers contact form messages to our inbox (Resend privacy policy).
• Google Workspace runs our email, so messages to hello@relaiconsulting.com and form messages are kept in Google’s systems (Google privacy policy).

We don’t share your information with anyone else unless the law requires it.

How long we keep it

• Contact form messages and emails: for as long as needed to respond to your inquiry and keep business records.
• Ask box questions: not kept.
• Rate-limit counts: as described above, in memory only.
• Hosting logs: for the period set by Vercel’s policies.

Cookies and tracking

This site sets no cookies and uses no analytics, tracking pixels, advertising tools or third-party scripts, and it stores nothing in your browser. Its fonts are served from this site, so your browser does not contact Google to load them. Links to other websites, such as a client’s site, take you to pages with their own policies.

We don’t sell personal information

We have never sold personal information and we don’t intend to.

Your choices

You can ask us what we hold about you, ask us to correct it, or ask us to delete it, by emailing hello@relaiconsulting.com. We’ll respond as soon as we reasonably can. You can also skip the form altogether and email us directly.

Security

We take reasonable measures to protect what you send us. The site is served only over HTTPS, and the contact form travels over encrypted connections to our email delivery service. No method of sending or storing information is perfectly secure, so we can’t promise absolute security.

Children

This site is not directed to anyone under 18, and we don’t knowingly collect information from them. If you believe someone under 18 has sent us information, email us and we’ll delete it.

Client work

This policy covers this website only. Engagements with clients are covered by separate written agreements, which set out how client data is handled.

Changes to this policy

If this policy changes, we’ll update it here and change the date at the top of the page.

Contact

Questions about this policy or your information: hello@relaiconsulting.com.